Privacy Policy

Welcome to Remote42! Your privacy is important to us. This Privacy Policy describes how Remote42 collects, uses, shares, and protects your personal data when you interact with our platform at https://www.remote42.com/ and associated services. By accessing or using our services, you consent to the practices outlined in this policy.

We collect personal data to enhance and secure our services. This data is obtained directly from you, through automated processes, or from third-party sources.

Types of Information:

• Personal Identification: Your name, email address, phone number, company name, and other identifiers.

• Account Information: Login credentials, user preferences, and account settings.

• Transaction Information: Billing records, payment information, and details on your transactions, including currency and amount.

• Technical Information: Data from the device you use to access our platform, such as IP address, browser type, device model, OS, and browsing history on our site.

• Usage Data: Information on your interaction with our site and services, such as accessed pages, search queries, and feature usage.

• Public and Third-Party Sources: Information from public sources, business partners, or other services, which may include identity verification services, social media platforms, and analytics providers.

This information helps us personalize and secure your experience, conduct analytics, and fulfill our contractual obligations.

We use your personal data for the following purposes:

• Provision of Services: To facilitate payouts management, contractor payments, and account services, and provide a customized user experience.

• Customer Support: To assist with inquiries, resolve issues, and provide technical support.

• Security and Fraud Prevention: To verify your identity, prevent unauthorized access, monitor platform security, and detect fraudulent activity.

• Service Improvement and Development: To evaluate site performance, develop new features, and enhance user experience based on aggregated, anonymized data.

• Legal and Regulatory Compliance: To fulfill legal obligations, such as financial record-keeping, fraud detection, and compliance with anti-money laundering (AML) regulations.

• Marketing and Communications: To send you updates, news, and promotions related to our services. You can opt out of these communications at any time.

We rely on various legal bases for data processing, including consent, contractual necessity, legal obligations, and legitimate interests to ensure our services' safety, improvement, and efficiency.

If you are in the European Economic Area (EEA), we process your personal data under these legal bases:

• Consent: Where you have given explicit consent for processing activities.

• Contractual Necessity: To perform our obligations under our contract with you.

• Legal Obligation: To comply with applicable laws, regulations, and legal processes.

• Legitimate Interests: To pursue our legitimate interests in service delivery, improvement, and security, balanced against your rights.

We do not sell your personal data to third parties. We may share your data in the following instances:

• Service Providers: With trusted third-party providers who assist in service delivery, such as payment processors, cloud storage, and data analytics providers. These providers are bound by strict confidentiality agreements and may only use your data as directed by us.

• Business Transfers: In connection with a merger, acquisition, or asset sale, where your data may be transferred under similar privacy protections.

• Legal Obligations: When required by law, court order, or governmental request, such as for fraud prevention or regulatory compliance.

• Affiliates: With companies under the same ownership or control, for purposes consistent with this policy.

• With Consent: Where you provide explicit consent for data sharing for a specific purpose.

We only work with third parties who commit to data protection standards in line with our own policies.

We prioritize the security of your data and implement industry-standard measures to safeguard it. These include:

• Encryption: We encrypt sensitive information during transmission and storage.

• Access Control: Restricted access to personal data, limited to authorized personnel based on their roles.

• Regular Security Assessments: Frequent evaluations of our security practices, including risk assessments, vulnerability scans, and updates to our security protocols.

• Data Minimization and Anonymization: Limiting data retention and anonymizing data where feasible to reduce risk in case of a breach.

Although we strive for maximum security, please be aware that no electronic transmission or storage method is 100% secure.

Your data may be transferred to, and processed in, on servers outside Hong Kong, including within the European Union and the United States. We take all necessary measures to ensure data protection when transferring data internationally, including:

• GDPR Standard Contractual Clauses: For transfers outside the EEA, we use GDPR-compliant Standard Contractual Clauses.

• Data Transfer Agreements: For third-party transfers, we enforce agreements that mandate adequate data protection, regardless of location.

Depending on your jurisdiction, you have the following rights regarding your data:

• Access: Request access to the personal data we hold about you.

• Correction: Update any incorrect or incomplete personal data.

• Deletion (Right to be Forgotten): Request deletion of your personal data, subject to legal exceptions.

• Restrict Processing: Limit the processing of your data in certain situations.

• Withdraw Consent: Withdraw consent where processing relies on consent; this does not affect the lawfulness of prior processing.

To exercise any of these rights, contact us at hello@remote42.com. We strive to respond within 30 days, where applicable.

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Retention periods vary by data type and usage:

• Account Information: Retained as long as your account is active or until you request deletion.

• Transaction Data: Stored for a minimum period as required by financial regulations.

• Marketing Data: Retained until you opt out of communications.

• Technical Logs and Anonymized Data: Used for analytical and security purposes, retained for a period specified by our internal policies.

Data no longer required is either deleted or anonymized to prevent identification.

We use cookies and similar technologies to:

• Enhance your experience and improve site navigation.

• Collect anonymous statistical data to understand site usage.

• Show personalized content and targeted advertising, based on your browsing behavior.

For more details on the types of cookies used and your choices regarding cookies, please review our Cookie Policy.

Our services are not directed to children under the age of 18. We do not knowingly collect data from minors. If we become aware of personal data collected from children, we will delete it. If you are a parent or guardian and believe we have inadvertently collected your child’s data, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational factors. The effective date will be updated accordingly, and we will notify you of significant changes on our website.

If you have questions, concerns, or requests about this Privacy Policy or our data practices, please contact:

Remote42 Support Team
Email: hello@remote42.com
Location: Hong Kong

By using our platform, you acknowledge that you have read, understood, and agreed to the terms in this Privacy Policy.